Square Not Swiping or Reading Credit Card.

We purchased a square the other day to use at different community events that we attend. This is a really great product once you get it working right. Wherever we are now, we can bill customers with the use of a smart phone. The Square billing device simply plugs into the smart phone, and works like a regular credit card swiper.

I downloaded the app, plugged in the device, and the app recognized the device, but wouldn't swipe the credit card. It would allow me to create a sale manually by entering the credit card information myself, but it would not read the credit card when I swiped it through the reader. I looked around the internet for a solution and really didn't find much information. One suggestion was to turn off wi-fi, I tried that and still no success. Another stated to press down firmly on the device and swipe the card. Ahh hah ! problem solved. The device snapped into place and I realized I didn't have it in all the way.

The device is a pretty snug fit. I never force anything into a slot, or hole on computers and phones. The device must be seated all the way into the jack on the phone. Once I accomplished this the product worked great. Now our customers can use credit cards anywhere we set up shop.

Seeing I didn't find a lot of information on this topic around the internet, I thought I would post it here for anyone that might be having the same problem. I'll be posting a little more information on this device shortly.